Your supervisor will sign you up for training through us and you will receive an email from ACRE Consulting with training information.

If you are a supervisor looking to sign staff up for training, please email us at hifis@wecanendit.com with the staff First Name, Last Name, email, and job title/position.

1. Make sure you are going to nl.hifis.site - Google takes you to the BC Housing HIFIS site, which you can’t login to.

2. Double check your username - we use the FirstnameLastname format for usernames so that if you move organizations, you can still log in.

3. Reset your password by clicking the “Forgot Password? / Mot de passe oublié?” link at the bottom-left side of the NL HIFIS page. You should receive a password reset email momentarily - check your junk inbox if you don’t see it.

4. Still not working or didn’t get the email? Contact us at hifis@wecanendit.com and we will reset it.

You can de-activate a staff member’s user account by navigating to the Administration tab → Users → locate user profile → User Account button → Quick Access Button → Activate / Deactivate Account.

After doing so, please let us know so that we can update our user logs.

You can also Re-Activate a staff account this way in instances where a staff member may be on an extended leave of absence.

1. Reach out to the organization and request they book out the client. Organization information will be in the shelter entry. Give them the HIFIS ID number with your request.

2. If you do not know the organizational contact, you can message them on HIFIS, or contact us at hifis@wecanendit.com

3. We will reach out to the organization and give them a 24-hour window to book the client out themselves. If they do not within that time, we will book the client out and let you know.

Yes! HIFIS is meant to be a community-wide database where everyone works together to provide the best information that is known. It does not have to be perfect, especially because things can change to quickly.

1. Reach out to your supervisor to let them know. For most information, they will have the permissions that allow them to delete a record.

2. Consent records can’t be deleted. Remove the attached file and change the end-date to be the same as the start date.

3. If your supervisor is not able to, please contact us at hifis@wecanendit.com

If you are looking for aggregated data and are a supervisor, you can contact us at hifis@wecanendit.com and make a request and we will work with you to create a custom report for your needs.

For general information needs at the client-level, check out the resources on this page. If you still have trouble, please reach out to us.

We are the database administrators for the NL HIFIS Site, but we didn’t create HIFIS, so we are unable to create new features.

However, if your organization has specific information needs that are not currently in HIFIS, we may be able to add those to your specifications. This can include new programs, goods and services, consent types, custom tables, etc. — Almost anything that has a drop-down menu or table. We may customize the database so that this information is only viewable by those within your organization.

If this is what you are looking for, you must be a supervisor and contact us at hifis@wecanendit.com and we will work with you to create this customized content.