Understanding and Managing Aggressive Behaviour (UMAB) - Day 2 (in-person)

Understanding and Managing Aggressive Behaviour

Time: 9:30am - 4:30pm

Where: CNIB Training Room, 70 The Boulevard

Delivered by Hy ‘N’ Hancement Consulting Inc., “UMAB was created to meet the safety needs of both service providers and the individuals they support. The UMAB Program can be tailored to specific requirements through a Needs Assessment. This process involves developing a training program that aligns with current practices, focuses on essential areas, considers the frequency of training, addresses occupational health and safety issues, and incorporates environmental factors as well as the agency's mandated services and philosophy. The initial Orientation Program, which covers foundational knowledge and skills, typically lasts between 1 to 3 days, depending on the insights garnered from the Needs Assessment. Additionally, a Train-the-Trainer Program is available, with its duration varying according to the customized Orientation Program designed for each unique setting.

This program is considered to be essential to the human service industry when dealing with aggressive and/or violent persons in need. It introduces the participants to understanding the functionalities of a person's behaviour and how to identify vital signs of an impending crisis and manage it safely and effectively. If the situation becomes physical, participants are taught the concepts of self-protection, disengagement skills, and the principles of using physical intervention on a continuum in various direct care service settings. This program is structured to incorporate both theoretical and experiential learning components. An understanding is provided of the legislative policies and procedures regarding the use of behaviour management intervention strategies required for frontline workers to be effective and successful in managing the behaviour of persons in need.”

For more information about this opportunity, please contact cdavidge@wecanendit.com or asheppard@wecanendit.com.